Our Difference
What Sets LineIn Apart?
At LineIn, we specialise in providing healthcare practices with clinically supervised call handling services designed to ensure that every call is handled with the highest level of professionalism, supported by experienced, clinically trained staff.
1.7 million
Calls handled in 2024 (~6,600/day)
92%
of patients were routed to the most appropriate pathway on first contact
75%
reduction in waiting times for appointments and advice
35%
irst-call resolution and signposting at the point of contact
differences
Discover the LineIn Difference
At LineIn, we specialise in call handling and care navigation tailored to the needs of UK healthcare practices. Unlike general call centres, we offer clinically supervised services that prioritise patient care, reduce wait times, and improve practice efficiency. Discover how we go beyond traditional call handling to support your practice’s success.
Healthcare Expertise
LineIn exclusively serves healthcare practices, PCNs, and federations with clinically trained staff, ensuring call handling is executed with a deep understanding of healthcare operations. This specialisation guarantees that your practice’s calls are managed according to the unique needs of healthcare providers, delivering optimal patient care.
Call Handling Quality
We prioritise structured, "first-time right" routing to ensure calls reach the appropriate department immediately. Our approach maximises practice efficiency and enhances patient experience, unlike general answering services or basic triage methods. Competitors often lack the precision that LineIn’s services provide, making us more efficient.
Clinical Oversight
Every call at LineIn is managed under clinical oversight by trained advisors, ensuring priority is given to patients needing immediate care or face-to-face consultations. While many competitors use human-led services, they lack the same level of clinical training, resulting in a less focused, less effective approach to patient care and call handling.
Compliance Challenges
We are NHS and CQC compliant, meeting the highest standards for data security and patient confidentiality. Our cloud-based system incorporates 2FA authentication and closed sessions to ensure secure data handling. Competitors typically offer basic CRM support, lacking the level of compliance required for healthcare services and patient protection.
Impact on Practice
LineIn reduces the administrative burden on GPs and receptionists, improving patient access while ensuring high-quality data collection. This leads to significant improvements in your practice’s workflow. While competitors may offer general call handling, they don't provide the level of practice-specific efficiency enhancements LineIn delivers.
Scalability & Flexibility
Our workforce is adaptable, scaling in response to your practice’s needs, whether it’s peak demand or growth. Unlike competitors with fixed staffing models, we provide flexible solutions that support healthcare workflows, ensuring seamless integration into your practice. This flexibility ensures optimal service delivery during any operational change.
Experience LineIn in Action
See how LineIn’s customisable, clinically supervised care navigation services and call handling support can transform your practice, PCN, or federation.
Proud to collaborate with GP in the Cloud, a part of DELT Shared Services
Unlock Efficiency with LineIn’s Call Handling Expertise
LineIn is a leader in healthcare-focused call handling and care navigation services for UK practices. Our team is committed to enhancing patient access, improving practice efficiency, and ensuring full compliance with NHS and CQC standards.
faqs
Frequently Asked Questions!
How is LineIn different from other call handling services?
LineIn is specifically designed for healthcare practices, offering clinically supervised services with NHS and CQC compliance. Our approach ensures patient care is prioritised, unlike general call handling services used by many competitors.
How does LineIn ensure compliance and security?
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What makes LineIn’s call routing different?
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Can LineIn scale with my practice?
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What kind of training do LineIn’s staff receive?
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Contact LineIn Today
Interested in learning more about how LineIn can optimise your healthcare practice’s call handling? Get in touch with us today to schedule a demo or discuss your needs.
