Clinical Call Handling Solutions and Triage Support Services for UK Practices
Streamline operations, reduce the burden on administrative staff, and ensure better patient access through clinically supervised call handling solutions & triage support services.
Did you know ?
That only around 50% of patients found it easy to get through to a general practice via phone in 2023?
Who we are
At LineIn, we understand the pressure that UK primary care practices face. From overwhelmed reception teams to high patient demand and evolving NHS & CQC standards, practices are navigating an increasingly complex landscape. Our call handling solutions and clinical triage support services are designed to alleviate these pressures, streamline operations, and improve patient care outcomes.
With NHS and CQC compliance, our service offers a clinically supervised team to handle patient calls efficiently, provide expert triage, and ensure that your GPs and administrative staff can focus on what matters most: delivering quality healthcare.
Support
How LineIn Supports Your Practice
01.
Efficient Call Handling Solutions:
Reduce the burden on your reception and administrative teams by outsourcing patient calls to a dedicated, clinically-trained team of call handlers. No more missed calls or frustrated patients.
02.
Clinical Triage by Experienced Staff:
Our clinically supervised team handles patient needs with expertise, ensuring that only those needing in-person consultations are directed to your GPs, thereby reducing avoidable appointments.
03.
Improved Operational Efficiency:
With fewer distractions and more streamlined operations, your practice can focus on providing the best care while ensuring compliance with NHS and CQC standards and best practices.
04.
Protect Frontline Staff:
We reduce stress on your frontline teams, lowering absenteeism and improving overall job satisfaction. Additionally, a satisfied workforce also means lower attrition rates, saving you time and money.
05.
Cost-Effective Staffing:
Minimise the need for additional recruitment and reduce training costs by relying on our experienced team of call handlers. We scale with your practice to meet demand, without the overhead.
Features
Key Features of Our
Call Handling & Triage Support Services
Clinically Supervised Triage
At LineIn, we provide clinically supervised triage to ensure patients are directed to the right service based on their symptoms. Our experienced team collects detailed medical histories and determines whether patients need face-to-face care or self-care advice. By following medically sound protocols, we help maintain high care standards and ensure you focus on patients who truly need in-person consultations.
Seamless Patient Navigation
Navigating patients to the correct service can be time-consuming. Our services ensure patients understand their next steps in the care process. Whether it's follow-up appointments, specialist referrals, or self-care guidance, our experienced and trained triage team delivers clear information, reducing unnecessary calls to your practice and helping patients make informed decisions the first time.
NHS & CQC Compliance
As an NHS and CQC-compliant service, LineIn ensures that every patient interaction meets the strict standards required for primary care practices in the UK. Our call-handling service supports adherence to the latest regulations, enabling your practice to avoid penalties and stay ahead of any evolving regulations. By partnering with us, you can focus on delivering high-quality patient care while we manage compliance.
Enhanced Staff Well-being
Workforce burnout is a growing concern in healthcare. By handling patient calls and routine triage, we alleviate the strain on your administrative staff, lower stress levels, and improve retention rates. With fewer bottlenecks, smoother workflows, and less pressure on your team, staff satisfaction improves significantly. This allows your team to focus on providing high-quality patient care without the added stress.
Cost-Effective and Scalable
Whether you run a small practice or manage a large network, LineIn adapts to your specific needs. By eliminating the need for extra call-handling staff, training costs, and other overheads, we offer significant savings while providing the flexibility to scale as your practice grows. This ensures efficient use of your resources, reduces operational costs, and allows your team to focus on patient care rather than admin burdens.
Our Process
How We Integrate With Your Practice
Customising Our Services to Fit Your Needs
At LineIn, we recognise that every practice is unique. That’s why we work closely with you to tailor our call handling and triage services to the specific needs of your practice, whether you’re a single practice, a group, or part of a Primary Care Network (PCN). Our team collaborates with you to set up efficient processes, pathways, and protocols, ensuring your patients have smooth and effective access to your practice’s services right from the first point of contact.
Professional Call Handling Solutions and Patient Triage
Our team is fully trained to answer patient calls in line with your practice’s procedures. When a patient calls, our advisors follow your guidelines to gather a comprehensive medical history and details about their symptoms or concerns. This patient triage process helps direct each call to the most appropriate pathway, whether it’s advising self-care, directing to a nurse, or scheduling an appointment with a GP. This ensures every patient receives the right care at the right time.
Efficient Communication with Your Practic
Once triage is complete, we submit the enquiry to your practice, ensuring it contains all relevant information for quick and accurate handling. The query is allocated to the appropriate person or department within your practice, whether it’s a GP, nurse, or admin team member. This streamlined communication allows your team to prioritise patient issues, respond efficiently, and ensure that patients receive timely care, whether through advice, treatment, or other action.
Experience LineIn in Action
See how LineIn’s customisable, clinically supervised care navigation services and call handling support can transform your practice, PCN, or federation.
Proud to collaborate with GP in the Cloud, a part of DELT Shared Services
Enhance Your Practice’s Efficiency Today
Partner with LineIn for NHS & CQC-compliant call handling and clinical triage support services. Let us help streamline your operations, reduce staff stress, and improve patient outcomes. Get in touch with us today to discover how we can help your practice thrive.
faqs
Frequently Asked Questions!
How does LineIn’s call handling service benefit my practice?
LineIn’s call handling service reduces the strain on your reception and administrative staff, enabling them to focus on more important tasks. By outsourcing calls to our clinically supervised team, we ensure that patients are triaged effectively, saving time and improving operational efficiency.
What are the qualifications of LineIn’s triage team?
Our triage team is composed of clinically trained professionals with experience in healthcare environments. They follow NHS-approved triage protocols, ensuring that every call is handled with care and accuracy.
How does LineIn ensure compliance with NHS and CQC standards?
Our services are fully compliant with NHS and CQC standards. We maintain up-to-date protocols and training, ensuring that every interaction meets regulatory guidelines and that your practice remains compliant with the latest healthcare requirements.
Can LineIn scale with our practice’s needs?
Yes, we offer scalable solutions that adapt to the needs of your practice. Whether you have a small practice or a large network of GPs, our team can increase or decrease support based on your specific requirements.
Contact LineIn Today
We’re here to help you transform your practice’s call handling solutions and triage services. Whether you have questions or need more information, our team is ready to assist.
