Explore the latest insights, announcements & innovations in primary care communication.

As PCNs continue to evolve in response to rising patient demand and workforce pressures, care navigation has become a vital strategy for ensuring patients receive the right care, at the right time, from the right healthcare professional. This blog explores how to implement care navigation in a PCN, while highlighting...

From October 1, 2025, all GP practices in England will be required by NHS England to provide online consultation tools for managing non-urgent patient requests. These tools must be available during core hours (8:00 am to 6:30 pm) and support a range of patient needs, including appointment booking, medication queries,...