In today’s general practice, efficient and effective communication is crucial. LineIn is proud to partner with X-on, a leader in cloud-based communication solutions, to support primary care practices in managing patient interactions seamlessly.
Why X-on?
Choosing X-on as our preferred communications supplier was a deliberate decision, grounded in their proven expertise and reliability in delivering advanced communication solutions tailored specifically for healthcare. X-on’s focus on security, scalability, and user-friendly technology allows us to streamline operations, reduce call volumes, and significantly cut patients wait times-often to under one minute.
X-on’s robust platform aligns perfectly with our core objectives, helping LineIn enhance patient education and ensure accurate signposting. Their technology empowers our clients to free up their clinical teams for more complex tasks, while we efficiently and compassionately handle routine yet critical communications.
One standout example of our successful partnership with X-on is the project with Devon Integrated Care Board (ICB), one of the UK’s largest Primary Care Networks. This collaboration has set a benchmark for how technology can transform healthcare management.
By integrating X-on’s solutions, LineIn has enabled Devon ICB to manage thousands of patient calls each month, ensuring every interaction is handled with the utmost care and professionalism. This partnership has not only streamlined patient communication but also improved patient outcomes by directing them to the appropriate resources swiftly and without unnecessary delays.
Benefits of Our Partnership with X-on
- Enhanced Efficiency: X-on’s cloud-based technology ensures that calls are handled swiftly and effectively, dramatically reducing wait times and boosting patient satisfaction
- Improved Patient Education: Through X-on’s platforms, patients have access to better resources and guidance, leading to more informed healthcare decisions and better outcomes
- Advanced Security and Compliance: X-on adheres to stringent security protocols, ensuring that all patient interactions and data are managed in full compliance with healthcare regulations
- Scalability and Flexibility: As practices grow and their needs evolve, X-on’s scalable solutions adapt seamlessly, ensuring uninterrupted and efficient communication
The success of our collaboration with Devon ICB exemplifies the transformative potential of the partnership between LineIn and X-on. As we move forward, we remain committed to working together, to ensure that every practice we serve can achieve more with less – improving operational efficiencies and fundamentally enhancing patient care and satisfaction.
