Vision & Mission
Empowering Healthcare, One Connection at a Time
Discover the vision that drives LineIn’s commitment to transforming call handling, patient navigation and enhancing patient access.
Our Vision & Mision
Our Vision
To transform the healthcare experience by optimising patient navigation and empowering frontline staff, fostering operational efficiency, and ensuring accurate, timely care delivery for all.
Why it matters:
- Optimised patient navigation that gets people to the right place, first time
- Empowered frontline staff who can focus on complex, human-centred work
- Operational efficiency built into daily workflows (operating as part of your team)
- Accurate, timely care delivery to suit your practice’s requirements and growth
Our Mission
To reduce the burden on PCNs, federations, and neighbourhood teams by providing clinically-supervised, efficient triage and call handling services, enabling practices and admin staff to focus on quality patient care while enhancing workforce stability and compliance with industry standards.
What this means in practice:
- Clinically supervised triage & call handling to ensure safe, consistent decisions
- Reduced admin pressure across PCNs, federations, and neighbourhood teams
- More time for face-to-face patient care for practice and admin staff
- Workforce stability & compliance aligned to healthcare industry standards
Who We Support
Primary Care Networks (PCNs), federations, and neighbourhood teams looking to stabilise workload, improve patient access, and maintain compliance.
Clinical Governance & Assurance
LineIn’s triage model is clinically supervised, ensuring consistent decisions and traceable workflows that support NHS & CQC compliance requirements and other industry standards.
Talk to Our Team
Book a demo with the team and uncover opportunities and solutions that deliver results.
Proud to collaborate with GP in the Cloud, a part of DELT Shared Services
Ready to See the Results for Yourself?
Join the healthcare providers who have already transformed their operations and patient care with LineIn. Our solutions are designed to enhance the patient experience, streamline care coordination, and optimise practice efficiency.
Contact LineIn Today
Interested in learning more about how LineIn can optimise your healthcare practice’s call handling? Get in touch with us today to schedule a demo or discuss your needs.
