Clinical-supervised call handling and care navigation for general practices
Who we are
We partner with practices, PCNs, and federations across the UK to streamline patient access, manage high call volumes, and reduce operational pressures. Every interaction is structured to accurately triage patients, resolve routine queries, and prioritise those who need face-to-face care, giving managers the confidence that their teams can focus on what matters most.
How We Empower Your Practice
By partnering with
LineIn,
By partnering with LineIn, your practice gains access to clinically-led call handling services designed to streamline operations and reduce administrative burdens. Here’s how we help you optimise your practice and improve outcomes for both patients and staff:
01.
Focused Call Handling
02.
Efficient Care Navigation
03.
Protect Frontline Staff
04.
Increase GP Capacity
05.
Streamline Admin Operations
1.7 million
Calls handled in 2024 (~6,600/day)
520,000+
Patients
supported
92%
“First time right” patient redirection
<5 minutes
Time taken for each call to be resolved
Take the next step with LineIn
By partnering with LineIn, practices can not only improve efficiency but also achieve significant downstream cost savings caused by misdirected appointments and system inefficiencies. Our team can guide you through how our clinically supervised call handling and care navigation services integrate with your workflows, giving you confidence in every patient interaction.
Discover how LineIn embeds its services into your practice and supports you in real time, and see the difference structured, professional triage makes for both staff and patients.
Testimonials
What Our Clients Say
Dr. Amelia Clarke
Practice Manager
“Since partnering with LineIn, our call answer rates have transformed. Patients get through faster, our team’s stress levels have dropped, and I finally have time to focus on managing the practice — not firefighting phone chaos.”
Mark Reynolds
Operations Lead
“LineIn has been a game-changer for our PCN. The clinically trained advisors handle calls with empathy and accuracy, ensuring every patient gets routed right the first time. Our staff retention has improved noticeably.”
Sarah Patel
Reception Supervisor
“The difference was immediate. Call queues shortened, patient satisfaction went up, and our admin costs dropped. It feels like we’ve finally modernised how our practice communicates.”
- 36 days ago
- 36 days ago
- 36 days ago
Discover how LineIn can benefit your organisation.
Our first-contact advisors are trained to understand your processes, pathways, and procedures ensuring your patients receive exceptional access into your practice.
Experience LineIn in Action
See how LineIn’s customisable, clinically supervised care navigation services and call handling support can transform your practice, PCN, or federation.
Book a Demonstration with Flemming Jensen
Managing director & Patient Advocate
Prefer to chat first?
Send us a message, and our team will get back to you.
