Proof and Results
Proven Results in Healthcare Call Handling & Care Navigation
Discover how LineIn’s innovative solutions have streamlined patient access, reduced admin burdens, and improved the overall patient experience.
Our Impact on PCNs, Federations, and Neighbourhood Teams
We don’t just support healthcare providers; we transform them. Here’s a look at some of the results we’ve delivered:
1.7 million
Calls handled in 2024 (~6,600/day)
520,000+
Patients supported
12
Number of calls answered every hour
<5 minutes
Time taken for each call to be resolved (LineIn average 03:03 minutes)
92%
“First time right” patient redirection
91%
Minimum % of calls answered in each shift
75%
Our projected growth in 2025
How we work
How We’re Transforming Patient Care
No split attention
Medically trained, dedicated call handlers focus entirely on asking the right questions and directing patients appropriately, without the need to multitask, resulting in reduced patient queue wait times.
Patient education
By providing clear guidance on who patients should contact based on their symptoms, the number of calls is minimised, leading to improved call answer rates.
Improved call handling
A specialised, qualified team ensures precise triage, enhancing call handling efficiency and data accuracy, which in turn shortens turnaround times and speeds up issue resolution.
Workforce stability
A more satisfied workforce leads to lower absenteeism and reduced leave rates, alleviating recruitment, retention, and HR challenges such as high staff turnover and training costs.
Case Studies
Transforming Patient Access for Guildowns Group Practice
In March 2024, LineIn took over call handling services for Guildowns Group Practice serving a diverse patient population of 27,000 across six sites. Click below to find out how LineIn transformed patient access at this practice.
2024: A Year of Transformation and Growth
In 2024, LineIn transformed call handling for medical practices, enhancing patient care and operational efficiency through innovation and partnerships. Click below to explore our achievements.
Wandsworth Medical Centre
How LineIn’s clinical triage support service increased call response efficiency, enhanced triage conclusion rates and reduced appointment waiting times at Wandsworth Medical Centre.
Portland Medical
Portland Medical, a large GP surgery in South Norwood, London, reached out to LineIn when demand from its 14,500 patients surged, leaving frontline workers to manage increasingly frustrated members of the public.
Testimonials
What Our Clients Are Saying
Patient Advisor Vasundhra
Patient Advisor
“I now have the headspace to focus on solutions for our patients, thanks to LineIn for taking all the inbound calls. The LineIn team has completely transformed the way we work and our overall working environment. We’re much less stressed and can manage more enquiries than before, when we were multitasking with patient care and inbound calls. Thanks to LineIn’s call handling services, I now have the headspace to focus on finding solutions for our patients.”
Dr. Dev Acharya
Triangle Surgery
“We were introduced to LineIn by our PCN in 2024, and haven’t looked back! Flemming, Clare and the team have been fantastic in helping our transition into the total triage model, which has greatly improved access for patients, and reduce burden on our receptionists. They were very supportive, and receptive to tailor our needs to their services which helped us achieve a Good rating in our recent CQC inspection.”
Talk to Our Team
Book a demo with the team and uncover opportunities and solutions that deliver results.
Proud to collaborate with GP in the Cloud, a part of DELT Shared Services
Contact LineIn Today
Interested in learning more about how LineIn can optimise your healthcare practice’s call handling? Get in touch with us today to schedule a demo or discuss your needs.
Ready to See the Results for Yourself?
Join the healthcare providers who have already transformed their operations and patient care with LineIn. Our solutions are designed to enhance the patient experience, streamline care coordination, and optimise practice efficiency
faqs
Frequently Asked Questions!
How does LineIn’s call handling system improve patient care?
LineIn’s call handling system is designed to streamline communication between patients and healthcare providers. By focusing on personalised interactions and providing dedicated, medically trained professionals, our system ensures patients receive timely, accurate guidance and are directed to the appropriate care, reducing delays and improving overall patient satisfaction.
What types of healthcare organisations can benefit from LineIn’s services?
LineIn’s services are designed for a wide range of healthcare organisations, including hospitals, clinics, private practices, and healthcare networks. Whether you’re looking to enhance patient access, streamline call management, or improve care coordination, our solutions can be tailored to meet the unique needs of your organisation.
How does LineIn support healthcare providers with patient triage?
Our dedicated, qualified team of call handlers ensures accurate triage by efficiently assessing patient symptoms and determining the appropriate course of action. This improves patient flow, reduces the risk of misdirected care, and ensures that healthcare providers can prioritise patients who require face-to-face appointments while maintaining smooth operations.
Can LineIn integrate with existing healthcare management systems?
Yes, LineIn’s solutions are designed to integrate seamlessly with your existing healthcare management and electronic health record (EHR) systems. This allows for a smooth transition and ensures that your call handling, care navigation, and patient data management processes work cohesively within your current workflows.
How does using LineIn affect staffing and operational costs?
By optimising call handling and care navigation, LineIn reduces administrative burdens on healthcare staff, leading to improved efficiency. This reduces the need for excessive staff hires, minimises training costs, and helps prevent burnout, ultimately lowering recruitment and retention costs while improving workforce satisfaction.
