Care Navigation
Patient Navigation Services for UK Practices
Ensure patients are guided to the appropriate care pathways based on their symptoms or needs,
increasing patient access and enhancing operational efficiency
Did you know ?
A 2024 survey revealed that 43.1% of UK healthcare workers had considered or acted on leaving their role or taking early retirement.
Who we are
At LineIn, we offer patient navigation services that empower your practice to deliver the right care at the right time. Our NHS and CQC-compliant service ensures that patients are guided to the appropriate care pathways based on their symptoms or needs, improving patient satisfaction, reducing unnecessary appointments, and enhancing operational efficiency.
By outsourcing care navigation to our clinically trained team, you free up your time to focus on patients who need face-to-face care, streamline patient access, and ensure that your practice operates in compliance with the latest NHS guidelines and CQC standards.
Support
Why Choose LineIn for Care Navigation?
01.
Streamline Patient Care:
02.
NHS & CQC Compliant:
03.
Reduce Administrative Burden:
04.
Improve Patient Satisfaction:
Providing accurate, clear information about their care journey helps patients feel informed and supported. By directing patients efficiently to the right service, we reduce confusion and frustration, enhancing their experience. This leads to higher patient satisfaction and strengthens the relationship between your practice and the community.
05.
Free Up GP Capacity:
Our care navigation solutions allow your GPs to focus solely on patients who require in-person consultations, helping improve their productivity and the quality of care provided. By reducing the number of non-urgent cases that reach your GPs, we help optimise their time and ensure they spend it on the patients who need them the most.
Features
Key Features of Our
Care Navigation Service
Patient-Centered Navigation
We make sure that we put the patient at the heart of everything we do. Our care navigators ensure that patients understand the next steps in their care process, from self-care advice to follow-up appointments. This personalised approach improves patient engagement and outcomes by helping them make informed decisions about their healthcare.
Seamless Integration into Your Practice
Our care navigation service integrates smoothly into your existing workflows. We work closely with your practice to understand your protocols and use your preferred communication methods. Whether it’s directing patients to your GPs, arranging specialist referrals, or providing advice on self-care, our team ensures that patients are guided properly.
NHS & CQC Compliance
Our patient navigation services are fully NHS and CQC compliant, ensuring that all our patient interactions adhere to the highest standards set by the healthcare system. By partnering with LineIn, you can be confident that your practice meets regulatory requirements while providing your patients with the best possible care navigation experience.
Enhanced Patient Outcomes
By providing clear and actionable care pathways, we improve patient outcomes. Our navigators ensure patients get the right care at the right time, reducing the need for unnecessary visits and preventing delays in treatment. This efficient navigation boosts patient satisfaction and fosters stronger relationships between your practice and patients.
Support for Overburdened Administrative Staff
Managing patient queries can be a significant drain on your staff’s time. With care navigation, we reduce the burden on your administrative team, lowering stress levels and improving employee satisfaction. Your team can focus on other important tasks, such as quality improvement, while our trained navigators handle patient inquiries and triage.
Our Process
How We Integrate With Your Practice
Customising Our Services to Fit Your Needs
At LineIn, we understand that each practice has its own unique needs. That’s why we work closely with you to tailor our care navigation solutions to fit your practice, whether you’re a single site, part of a group, or part of a Primary Care Network (PCN). Our team collaborates with you to design and implement efficient processes, care pathways, and protocols, ensuring that patients are directed to the right service from the first point of contact. This approach helps streamline your practice’s operations and improves the patient journey.
Skilled Care Navigation and Patient Pathway Management
Our team of trained care navigators ensures that patients receive clear, accurate guidance about their next steps in the care process. When patients call, we follow your practice’s specific protocols to assess their symptoms and needs. We then guide them to the appropriate pathway, whether that’s self-care advice, a nurse referral, or scheduling an appointment with a GP. This ensures that each patient is navigated to the right service quickly, without unnecessary delays, and helps maintain a smooth and efficient workflow in your practice.
Seamless Communication with Your Practice
After each patient is navigated to the appropriate service, we submit the enquiry to your practice with all the relevant information for quick and accurate follow-up. Whether it’s a GP, nurse, or administrative team member, the query is directed to the right department or individual within your practice. This ensures that your team can efficiently manage and prioritise patient issues, providing timely responses and ensuring that patients receive the right care at the right time, whether it’s advice, treatment, or any other action.
Experience LineIn in Action
See how LineIn’s customisable, clinically supervised care navigation services and call handling support can transform your practice, PCN, or federation.
Proud to collaborate with GP in the Cloud, a part of DELT Shared Services
Discover How Care Navigation Can Improve Your Practice
Partner with LineIn for NHS and CQC-compliant patient navigation services. Let us help streamline your practice’s operations, reduce administrative burden, and improve patient care outcomes. Contact us today and learn more about how our services can support your practice.
faqs
Frequently Asked Questions!
How does care navigation reduce the burden on administrative staff?
Care navigation takes on the responsibility of triaging and directing patient calls. By filtering out non-urgent queries and guiding patients to the appropriate services, we reduce the workload on your administrative team, enabling them to focus on more critical tasks and improving overall practice efficiency.
How do you ensure the right patients are directed to the right services?
Our care navigators are fully trained to assess patient needs through detailed questioning. Using NHS protocols, they assess symptoms, concerns, and patient history to ensure the right care pathway is chosen, whether it’s self-care, a GP consultation, or a referral to a specialist.
Will implementing care navigation increase patient satisfaction?
Yes! By providing clear, accurate, and timely guidance, patients have a better understanding of their care journey, which leads to higher satisfaction levels. Patients appreciate being directed to the right service quickly, reducing confusion and ensuring they receive the care they need.
How does LineIn integrate with my practice’s existing processes?
We collaborate with your team to integrate our care navigation service seamlessly into your practice’s workflows. We tailor the service to meet your practice’s specific protocols and communication methods, ensuring a smooth transition and minimal disruption.
How do you ensure NHS and CQC compliance?
We stay up to date with the latest NHS guidelines and CQC regulations to ensure that our care navigation service remains compliant. All patient interactions are handled in accordance with these standards, helping your practice avoid penalties and meet regulatory requirements.
Contact LineIn Today
We’re here to help you transform your practice’s patient navigation services. Whether you have questions or need more information, our team is ready to assist.
